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## work / 2021 → now

Work

Support desk to product engineering.

I started by fixing Power BI problems for enterprise teams. Then I taught myself frontend, joined a startup, and kept following the work across the stack.

Employment

reverse chronological · the normal human format

  1. Lucio

    Mar 2024 → Present

    Bangalore, India

    01 · Current

    Software Development Engineer II, Frontend

    Founding frontend engineer on an AI legal product. I shape complex assistant and document workflows, then follow them through APIs, persistence, auth and deployment when the interface depends on it.

    AI assistant · streaming state · documents · platform architecture

    • Built the AI Assistant interface across agentic workflows, conversation branching, parallel responses, follow-ups and failure states.
    • Designed resilient Redis Streams and SSE behaviour so long-running responses can reconnect, replay and recover without lying to the user.
    • Worked end to end on document flows, authentication, multi-tenancy and Node services; also moved the core frontend from CRA to Vite.
  2. AllMasters.ai

    Oct 2022 → Feb 2024

    02

    Web Developer

    Built logistics software for shippers, consignees and freight forwarders. Consolidated three separate portals into one product, with shared authentication, shipment tracking, live booking visibility and internal operations tooling.

    product frontend · shared UI · tracking · operations tools

    • Unified the Shipper, Consignee and Freight Forwarder portals around shared authentication, layouts and a reusable component library.
    • Built shipment tracking and document workflows so customers could follow cargo and manage shipment files from the same place.
    • Added booking visibility, dynamic rates, audit history and internal tools for managing routes, documents and pricing.
  3. Mindtree

    Oct 2021 → Sep 2022

    03 · First job

    Support Engineer, Microsoft Power BI

    Owned enterprise Power BI support cases from first report to resolution. The work was equal parts diagnosis, customer communication and making sure a ticket never disappeared between teams.

    Power BI · production support · incident diagnosis · customer systems

    • Reviewed the ticket, scheduled a call and worked directly with the customer to reproduce the issue and understand its actual impact.
    • Checked known product issues first, then investigated configuration, licensing, refresh pipelines and environment-specific behaviour.
    • Escalated genuine product defects to the product and SRE teams with evidence, while remaining the customer’s point of contact until resolution.